We seek to ensure that complaints are:

• listened to and investigated fairly in a timely way
• recorded and acknowledged without delay
• reviewed annually so we can learn from them

If you would like to make any comments or need to raise a complaint, please contact:

Together Against Cancer
Unit S1 Troon Way Business Centre
Humberstone Lane
Leicester
LE4 9HA

Email: info@togetheragainstcancer.org.uk
Telephone: 0116 246 0195

We will acknowledge your complaint within 5 working days of receiving it and send a formal response within four weeks.

If you are not happy with our response please let us know as soon as possible. Your complaint will then be reviewed at Board level, a review will be carried out and we will let you know the outcome within four weeks.

If you remain dissatisfied with our response you can contact the Charity Commission (0845 300 0218 or www.charitycommission.gov.uk) for advice.

Your personal information

If you use our complaints procedure, you are agreeing that we can use any personal information you send us for purposes connected with your complaint, this permission extends to other people and organisations who the complaint involves.